Premium Support
In the past, our focus has been entirely on software development: building new software to solve new problems. When we bid a story describing a new software feature, you know exactly what your new software will be capable of—and what it will cost to build it. But what happens when you need help with it later, after we’ve built it? With Premium Support, we are bringing those benefits forward into the rest of the software’s lifespan.
Included Testing Period
Miriam Technologies includes with all custom software a 30 day testing period after delivery. During this time, any errors or bug fixes will be handled free of charge. We will also provide informal training in the use of the software during this time at no additional charge.
After the 30 day period has ended, several support options are available, ranging from hourly “pay as you go” plans to premium monthly support retainers that include several support blocks every month.
Premium Support
- Selection—Four levels of service to choose from, with each designed to give you more control over your support costs.
- Flexibility—If you’re working late and need help, you now have the option to get support directly from one of our top-notch developers.
- Communication Options—You call, email, or use our web-based ticketing system to request support.
- Proactive—As your needs change or your clients use your software in new ways, new issues can arise. If your web application is hosted on our systems, we offer proactive error monitoring to detect problems as soon as they occur.
- Flexibility—Over time, the needs of your business change, and our custom solutions allows you react quickly to your evolving needs.
Pricing and Options
| Bronze | Silver | Gold | |
|---|---|---|---|
| Support Incidents via Web-Based Ticketing System | ✔ | ✔ | ✔ |
| Support Incidents via Phone | ✔ | ✔ | ✔ |
| Pro-Active Monitoring | ✔ | ||
| Monthly Fee | - | $200 | $500 |
| Included Support Block per Month
(first half hour) |
0 | 5 | 15 |
| Each add’l Block (8am-5pm Pacific, excl. Miriam Holidays) | $75/half hour | $75/half hour | $75/half hour |
| After-hours Incidents | $150/half hour | $150/half hour | $150/half hour |
Open A Ticket Now
To open a Support Ticket now, click here